• Review by Our Agents: One of our dedicated agents will meticulously review the details of your complaint. We strive for a thorough understanding of each situation to ensure the best possible assistance.

• Personalised Follow-Up: After our review, you can expect a follow-up from our team. We might reach out for additional information or clarify certain aspects of your complaint.

• Confidentiality Assured: Your privacy and security are our top priorities. All details you've shared will be treated with the utmost confidentiality and will solely be used in connection with your complaint.

• Stay Informed: We recommend checking your email for updates and further communication from our side. Ensure our emails are not going to your spam or junk folder for uninterrupted communication.

Thank you for trusting us with your concern. Together, we can work towards more transparent and fair debt collection practices.